Can I use Guilty Pleasure products on my sensitive skin?
Our products are made from all natural ingredients so there should be no reason why it can't be used on all skin types. We recommend you always do a patch test before use. If you have a reaction, please discontinue use.
I have a nut allergy, should I use Guilty Pleasure products?
For your own safety, if you have a nut allergy, or tree nut allergy, we DO NOT recommend using our Cocoa & Jaffa scrubs. These scrub's contain Sweet Almond Oils. However our Coconut & Lime, Peppermint, Hair Care & body butter do not contain any nut oils.
Can I use Guilty Pleasure products on my face?
Yes you can, however please use our scrubs gently to exfoliate and be sure to patch test before use on the face.
What if Guilty Pleasure products gets into my eyes?
Try to avoid any of our products getting into your eye area, if it happens to get into the eye, rinse immediately. If irritation occurs seek medical assistance.
Can I use Guilty Pleasure products if i am pregnant?
It is safe to use our natural body wash range and body butter, but we recommend that before using our coffee scrub, you consult your doctor. Our coffee scrub does contain high caffeine content.
How long will my packet of Guilty Pleasure Coffee Scrub last?
You should get roughly 8-12 full body uses per packet. However you may wish to just scrub problem areas such as your stomach for example, so your packet may last longer. It all depends on how you choose to use it.
Do my Guilty Pleasure products have a shelf life?
Guilty Pleasure scrubs have a shelf life of 3 months, If however water gets into the packet this may be reduced. Guilty Pleasure hair treatment has a shelf life of 3 months. Guilty Pleasure body butter has a shelf life of 12 months *Keep your products sealed and stored in a cool, dry place.
My coffee scrub packet does not seal anymore?
This may be due to coffee getting stuck into the seal, you can attempt to remove using a thin object. If however the seal still does not close try dispensing into an airtight jar or container.
How much is my delivery?
Australia-wide is FREE. New Zealand $5. Rest of the world FREE.
How long does my order take to ship?
We ship all orders within 48 hours. Please check your shipping address carefully, you will receive an email confirmation from us when you place your order. It is important to ensure that your shipping address is correct. If your shipping address isn't correct, please contact us ASAP before your order is dispatched.
Please note that once orders have been dispatched, they cannot be redirected. If you are experiencing lengthy delays receiving your Guilty Pleasure product, please email us with your order number: firstname.lastname@example.org
How long will it take to receive my Guilty Pleasure order?
Within Australia, your Guilty Pleasure order should be delivered within 1-10 business days, depending on your location: Metropolitan Melbourne, Sydney, Adelaide: 1-10 business days Regional VIC, NSW, S.A: 2-10 business days Metropolitan Brisbane, Hobart, Perth: 2-10 business days All other regional areas within Australia: 2-10 business days
International orders: 4-20 business days.
My order hasn't arrived?
Please contact us with your order number: email@example.com
What payment methods do you use?
We accept payment via PayPal, Visa and MasterCard. Credit card payments are accepted through the PayPal express checkout gateway. If you don't have a PayPal account, you can pay via your Visa or MasterCard, without setting up a PayPal account. Paying via the PayPal express checkout means that your credit card information is never shared with us, ensuring 100% secure purchasing for you.
How do I set up a PayPal account?
Simply head to www.paypal.com.au and follow the prompts! You can link your new PayPal account to your nominated bank account and start shopping securely online.
If your product arrives damaged a refund or replacement product may be issued. Please contact us within 24 hours of receiving the parcel (attaching photos of the product damage).
If your ordered to wrong product or for some reason dislike your product please contact us.
Unfortunately we cannot issue refunds for change of mind.
Still have an unanswered question?
We would love to hear from you: firstname.lastname@example.org